Building Relationships part 2

In the previous post in this series, I argued that Twitter is great for building bridging social capital – loose connections with large numbers of people who are quite different than you. Bridging social capital has several benefits, innovative thinking and new work opportunities being among them.

In this post, I draw upon Dale Carnegie to give you very simple advice about how to build relationships on Twitter. This question seems to be on my students’ minds a lot.

I fully believe that at this point in our social media world, the most precious and scarce resource is attention.

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To build relationships, give people attention.

How do you give them attention? Reply to what they said. Jump into conversations, or reply to lonely tweets. Say something nice, or interesting, or supportive, or ask a question. Be careful with humor, it may or may not come across right in writing.

I was reading a women’s magazine’s yearly mandatory article about how to have fun at holiday parties. This line from a fashion model’s mother sounded like the perfect blend of Dale Carnegie in the attention economy:

“Look everybody in the eye and make them feel special. Give them warmth and attention.”

What are some of the things you do on Twitter that make people people feel special? How do you give warm and attention on Twitter? Can you share some tips with my students?

Building Relationships part 1

This is part of a series of post about building relationships online and the relationships we build online.

The initial idea was triggered by reading in one of the books for TECH 621 about marketable relationships. Marketable relationships were defined as relationships we build for the sake of the relationship, without expecting an immediate reward. However, the rewards, often in the form of employment, speaking engagements, etc., come as a result of having these connections. Nothing new here. This is how connections work.

I don’t particularly like the term “marketable relationships,” but luckily, the concept does go by another name: social capital.

Social capital was defined by Bourdieu as one of three types of capital:

  1. economic (financial resources)
  2. cultural (knowledge resources)
  3. social (connections, acquaintances, people we know who could do us favors)

Putnam (the one who wrote Bowling Alone) further broke down the concept of social capital into 2 sub-types: bonding and bridging capital.

  1. bonding capital = close relationships  among homogeneous groups (birds of a feather, your close group of friends, family, etc).
  2. bridging capital = loose connections with diverse people. It is out of these types of connections that most benefits and innovations emerge.

So, here are some hypotheses:

  • Many people use Facebook to maintain bonding capital
  • Many people use Twitter to build and maintain bridging capital

Are these the predominant uses of Facebook vs. Twitter? To how many people do these hypotheses apply? Do they apply to you? Are the trends changing towards Facebook becoming more open to loose connections and to building bridging capital? i.e. do you “friend” people you don’t know very well?

[update 10/25: Facebook’s new News Feed vs Live feed feature makes Facebook technology more conducive to maintaining bonding capital, because the algorithm selects the updates to show you in the News Feed based on the previous level of interaction -connection depth?- with that person.]

Next posts in this series:

“Too academic”

I’m not getting into this. But what I picked up was the use of being “too academic” as an explanation – as if being “too academic” were a bad thing. It’s not, not always [1].

Here’s my list [2] of the main characteristics of being “academic:”

Has this been said before?

Academics research thoroughly what has been written before on their topic and related concepts, in one or more disciplines. They don’t reinvent the wheel. Lack of familiarity with previous literature reduces one’s credibility and increases the risk of reinventing the wheel. Keyword: library (yes, library!)

I remember of a dear and very much appreciated analyst who was working on a report on communities and was crowd-sourcing the definition of “community.” There are full library shelves on the concept. Read ’em. Cite ’em. Think of the literature review as a different from of crowd-sourcing 🙂

Claim + Supporting evidence

Academics follow this formula very rigorously. For every single claim (every single sentence, sometimes word in a publication), you need evidence.

Claim: Tomatoes are red.

Evidence: ??? Can be empirical (inductive) – based on observations, surveys, etc. or can be a logical argument. In which case, avoid fallacies.

My dear mentor [3] would question every single statement in my papers and in the process taught me that you cannot make a claim without solid supporting evidence. And when you only have this much evidence, you make a smaller, more specific, claim.

So, if: “The public has been ignored in public relations” = claim, what is the evidence for that? What kind of evidence would you provide, and are you sure that the evidence is sufficient and valid?

Academic writing is specific & precise

… and that’s what makes it inaccessible. Oh, why do we need the word “stakeholder” when we have “public”? Well, because we define concepts and we need words to refer to the specific concepts. We need to avoid confusion with the general usage of the word. Inaccessibility is the downside.

The upside is that, good academic writing is not vague – it has (almost – see[1]) surgical precision. You need that surgical precision to stand up to scrutiny, to make sure you don’t over-generalize, and that there’s good fit between the evidence and the claim.

I strive to produce both academic AND accessible writing, and maybe so should you. Go ahead. Be academic.

Footnotes:

[1] Academic thinking will teach you to avoid overstatements and over-generalizations; to be specific if possible, inclusive or ambivalent otherwise.

[2] I can hear my dear mentor’s [3] voice: Why do you put only these things on the list? How do you know you’ve exhausted all possibilities? What are the criteria for inclusion/exclusion/sorting of the list? Beware the laundry list fallacy.

[3] Carl Botan

Post-script:

This is why I recommend graduate school. I don’t care if it will make you more money or get you a better job. It will sharpen your mind, enhance your critical thinking and problem-solving skills, and teach you humility – at least you know what you don’t know, and you learn to question everything, your work and yourself included (downside: bye-bye, self-esteem!).

Monkey trap

stupidMonkey
I heard my husband yesterday explain to a friend the concept of a monkey trap – maybe you’re familiar with it, but for me it was new and interesting, something to meditate upon:

One method of capturing monkeys is to place a piece of fruit in a cage or a vessel with an opening just large enough for the monkey to put its hand through it, but small enough that if the monkey makes a fist, holding on to the fruit, it cannot take its hand out.

That’s quite a lesson in letting go!

Sometimes, you can achieve your goals -or freedom!- if you just let go.

Do you have a monkey trap story of your own? Care to share?

How Twitter can make history

Here’s a talk by Clay Shirky about how the changing media landscape is changing the world.

http://video.ted.com/assets/player/swf/EmbedPlayer.swf

A few takeaways from this talk:

* technology starts making a difference in society when it’s not shiny anymore, when it’s mainstream

* before the Internet, communication media that were good at conversation were not good at creating groups, and media that were good at creating groups were not good at conversation

* the Internet is still changing as it becomes more social

* May 2008 China earthquake: reported on Twitter several minutes before U.S. Geological Survey had any information online; BBC got the news from Twitter. Previous major earthquake in China: took China 3 months to admit it even happened. This is no longer a choice.

* the major change is that media consumers are also media producers. Not only can they talk back to organizations (“a bit freaky, but organizations can get used to it”, but they can talk to each other, building huge, powerful networks)

* mature use of social media: to convene supporters/people, not to control them

* “professionals broadcast messages to amateurs” – this model is over; social media is an environment for convening and supporting groups. It might not be the media model we want, but it is the media model we’ve got.

In the news(paper)

It seems that twittering by politicians is one of the hot topics in the news these days… personally, I enjoy Jon Stewart’s approach to the issue (video below), but here’s an article from the local media that cites yours truly…